Terms of Service
These Terms of Service establish the general rules for purchasing and using remote IT consulting and technical support. They are designed to clarify scope, authorization, responsibilities, pricing, third-party dependencies and the practical limitations of remote technology work.
Specific project terms, invoices or signed agreements may add to or modify these general website Terms. Technology and legal requirements vary by engagement, so unusually sensitive, regulated or complex work should be documented with an appropriate written scope.
1. Agreement to these terms
These Terms govern use of the website and the purchase or use of remote IT consulting, configuration, troubleshooting and technology support services. A client accepts the applicable Terms by requesting work, approving a scope, purchasing a service, authorizing technical access or continuing an engagement after the Terms are made available.
2. Business services covered
Services may include IT consultation and technology review, remote troubleshooting, business software setup, Microsoft 365 or Google Workspace setup, cloud storage and backup configuration, software integration, workflow setup and recurring remote IT support. The website describes common service categories; a specific engagement may have a narrower or more detailed scope.
3. Statements of work and service descriptions
The operative scope may be established by a written estimate, proposal, invoice, project description, email confirmation, service selection or other written communication accepted by the parties. Where a specifically negotiated written agreement conflicts with these general website Terms, the specific written agreement controls for that engagement to the extent of the conflict.
4. Remote delivery
Services are primarily remote. The client is responsible for maintaining a usable internet connection, compatible equipment and the necessary third-party accounts. Some issues cannot be resolved remotely because they involve failed hardware, cabling, power, local network infrastructure, physical access, manufacturer restrictions or other onsite conditions.
5. Client authority and ownership
The client represents that it owns, controls or is authorized to administer every device, account, application, domain, cloud workspace, website, data set or other system presented for service. Work will not knowingly be performed to obtain unauthorized access, bypass lawful ownership controls or interfere with a third party’s systems.
6. Client responsibilities
The client must provide accurate information, reasonable cooperation, valid licenses, timely access and any approvals needed for the requested work. The client remains responsible for internal business decisions, employee permissions, legal and regulatory duties, data classification, insurance requirements and the ongoing use of its systems after the engagement ends.
7. Credentials and access methods
Where technical access is required, clients should use secure invitations, temporary credentials, role-based permissions or vendor-approved support methods whenever practicable. Access should be limited to what is necessary for the agreed work. The client is responsible for revoking or adjusting credentials after completion where appropriate.
8. Backups and continuity
Before material configuration changes, the client should maintain current backups of important information unless backup preparation is specifically included in the agreed scope. Configuring a backup system does not guarantee that every file will be recoverable in every event. The client remains responsible for deciding the level of redundancy, retention and recovery testing appropriate to its business.
9. Third-party software and services
Many services depend on independent vendors such as Microsoft, Google, Shopify, cloud providers, CRM platforms, internet service providers and software publishers. Those vendors control their own products, licensing, pricing, availability, APIs, security policies and account rules. Vendor changes, outages, defects, suspensions or discontinued features are outside the direct control of the service provider.
10. Fees and listed pricing
Website prices are standard session rates or starting prices. A quoted fee may be higher where the task involves unusual complexity, additional users, migration work, multiple applications, after-hours urgency, extensive remediation or scope that was not reasonably apparent at the start. Any material expansion of scope should be discussed before additional billable work proceeds.
11. Third-party costs and taxes
Software subscriptions, licenses, hosting, cloud storage, hardware, payment-processing costs, domains and other third-party expenses are separate unless expressly included. The client is responsible for taxes or similar charges applicable to its purchase where required by law, excluding taxes based on the service provider’s own net income.
12. Payment and nonpayment
Payment timing may be stated on an invoice, proposal or service confirmation. Failure to pay an undisputed amount when due may result in suspension of additional work, delayed scheduling or termination of the engagement after reasonable notice. Suspension does not cancel amounts properly earned for work already performed.
13. Scheduling and estimates
Requested dates and completion estimates depend on availability, client response time, access, vendor systems and technical complexity. An estimated completion date is not a guarantee unless a specific written agreement expressly states that it is binding. Delays caused by vendor outages, missing access, unresponsive third parties or changed requirements may extend the schedule.
14. Changes to technical systems
Configuration changes may affect user access, email delivery, file syncing, application behavior, authentication, integrations or other connected processes. Reasonable care will be used within the agreed scope, but interactions between existing settings and third-party products cannot always be predicted in advance.
15. Intellectual property
The client retains ownership of its pre-existing data, accounts, content, branding and proprietary business materials. Pre-existing methods, general technical know-how, reusable procedures, checklists, documentation frameworks and non-client-specific knowledge remain the property of their respective owner unless a separate written agreement provides otherwise.
16. Confidentiality
Non-public business information learned through an engagement should be treated as confidential and used only for legitimate service purposes. Confidentiality does not apply to information that is already public without breach, was lawfully known before disclosure, is independently developed, is lawfully received from another source, or must be disclosed under applicable law or legal process.
17. Acceptable use and prohibited requests
Services may not be requested or used for credential theft, malware, fraud, unauthorized surveillance, destructive activity, unauthorized access, infringement, evasion of legitimate security controls or other unlawful conduct. Work may be refused or stopped if authorization is unclear or if a request presents a material legal, security or abuse concern.
18. No guarantee of business outcomes
Technology consulting is intended to address the agreed technical task. No guarantee is made regarding revenue, profit, employee productivity, regulatory compliance, uninterrupted business operation, immunity from cyberattacks or the continued availability of third-party products.
19. Warranty disclaimer
To the maximum extent permitted by applicable law, website information and services are provided without warranties beyond commitments expressly stated in an applicable written agreement. Implied warranties may be disclaimed to the extent the law permits, but nothing in these Terms eliminates rights or warranties that cannot lawfully be excluded.
20. Limitation of liability
To the maximum extent permitted by law, liability for indirect, incidental, special, exemplary, punitive or consequential damages, lost profits or losses caused solely by independent third-party platform failures is excluded. Any limitation is subject to rights and liabilities that applicable law does not allow the parties to waive or restrict.
21. Suspension and termination
An engagement may be suspended or ended for nonpayment, material breach, abusive conduct, unlawful requests, unsafe access practices, repeated failure to provide necessary cooperation, or circumstances that make the requested work impracticable. The client remains responsible for properly earned fees and non-refundable third-party costs incurred before termination.
22. Governing law and dispute process
Unless a separate written agreement provides otherwise, these Terms are governed by the laws of the State of Colorado, without applying conflict-of-law rules that would require another jurisdiction’s substantive law. The parties should first make a reasonable good-faith effort to resolve ordinary service or billing disputes directly before pursuing formal proceedings.
23. Annual review
These Terms are scheduled for review once each year on August 9 and may also be changed earlier if the service model, law or material operating practices change. A revised version generally applies prospectively to new or renewed work unless the parties separately agree otherwise.